PBXCenter features
The full scope of business telephony, from call flow to maintenance.
Discuss your deploymentA capable phone system does not stop at answering calls. PBXCenter organizes provider configuration, routing, team workspaces, history, devices and environment maintenance into coherent areas with permission control.
Calls
IVR, schedules, queues and flows on one canvas
Service
WebRTC, queues, contacts and notes for employees
Administration
Devices, data and diagnostics in a controlled process
01Calls
IVR, schedules, queues and flows on one canvas
The flow editor connects an inbound number with business hours, prompts, recording, IVR, queues, ring groups, extensions or voicemail. Simulation shows the selected route before configuration is applied.
- 01Version history can load an earlier flow as a new draft.
- 02Prompts can be recorded, uploaded or prepared from text and previewed.
- 03Outbound rules include routing, failover and destination safeguards.
02Service
WebRTC, queues, contacts and notes for employees
The employee workspace focuses on the conversation. Users set availability, handle their queue, recognize contacts and save notes without seeing technical configuration or environment secrets.
- 01Private notifications cover missed calls and new voicemail.
- 02Follow-up statuses organize conversations that still require action.
- 03Accounts, queue membership and availability remain administrator-managed.
03Administration
Devices, data and diagnostics in a controlled process
Administrators manage numbers, providers, phone provisioning, recording retention, backups, updates and environment health. Critical areas have separate permissions and employee accounts cannot administer them.
- 01One-time configuration links and inventory support trusted phone issuance.
- 02Recordings play through a protected API without exposing server paths.
- 03Signed HTTPS webhooks deliver selected events to company systems.
FAQ
Direct answers before the conversation.
Must every feature be enabled at launch?
No. The scope follows the agreed company process. A deployment can start with numbers, schedules and queues, then add other areas through controlled changes.
Does PBXCenter provide reports and exports?
Yes. Authorized administrators filter call history, queue and employee results and export calls and reports to CSV. The precise dataset follows available call records.
Does the system support physical phones?
Yes. PBXCenter includes provisioning profiles, one-time configuration links and a trusted device inventory alongside its browser-based WebRTC phone.
Next steps
Move from answers to the right decision.
Deployment for your company
Choose features around the real call process.
Describe your numbers, teams and service flow. We will identify which PBXCenter areas belong in the first deployment scope.