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PBX CENTER

Business VoIP phone system

Every call reaches the right person. On your company's own phone system.

IVR, queues, business hours, recordings and a browser phone in one system, deployed as your company's own environment, not an account in a shared cloud.

Discuss your deployment

The first step is a short message through the form. No SIP passwords, no commitment. We reply within one working day.

See how a call is routed
Example route
  1. Customer callCompany number
  2. Business hoursMon–Fri · 08:00–18:00
  3. IVR menuSales · press 1
  4. Sales queue3 people available
  5. Connected to the teamCaller context is already visible
An example call route: a customer calls the company number, the system checks business hours, plays the voice menu, places the call in a queue and connects it to an available employee who sees the caller context. The labels illustrate a scenario, not the state of a real system.

What PBXCenter changes

Less chaos around calls. More control over service.

One route from the company number to the employee workspace. Every stage is set in the call flow, checked before launch and visible to the administrator.

  1. 01

    Incoming call

    A customer calls the company number at your SIP provider. PBXCenter accepts the call in the company's own environment and starts the flow immediately.

  2. 02

    Business hours

    A schedule with holidays and one-off dates decides whether the call goes to the team, to an announcement or to voicemail.

  3. 03

    IVR menu

    A prompt and a digit route the call to the right department. Every prompt can be played at its choice point before the flow goes live.

  4. 04

    Queue

    The ring strategy, wait limit and no-answer path are set in advance. Nobody guesses who should pick up.

  5. 05

    Employee workspace

    The employee answers in the browser, sees the caller context and saves a note. They never receive administrator credentials or a reusable SIP password.

What every company gets

  • A separate environment for every company
  • SIP provider and DID numbers
  • Browser WebRTC phone
  • Your own domain and TLS
  • Signed HTTPS webhooks
  • Call and queue export to CSV
  • Backups and restore from the panel
  • 10-version call-flow history

Today and with PBXCenter

A shared cloud or the old box in the closet. There is a third way.

We compare the method, not brands. This is how telephony looks in many companies today, and what a separate environment with one call flow changes.

Today, in many companies
  • The main number rings whoever picks up.
  • Recordings and history stay with the provider, not the company.
  • Employees get a permanent SIP password and settings they should never see.
With PBXCenter

  • Calls reach the right destination

    Business hours, announcements, voice menus, queues and ring groups route a call through a verified flow.

  • The team works from one workspace

    The whole team signs in to one workspace with availability and the queue, without access to phone-system configuration.

  • Administrators see the complete picture

    History, recordings, queue results and callback statuses make it possible to review how the company handles calls.

If one person answers one number, a shared service may be faster and cheaper. PBXCenter is for companies where a team answers.

One product, the whole process

From the first call to your team's daily work.

Every deployment is prepared for a specific company. The customer receives an isolated environment and a separate panel for configuration, testing and call handling.

We call it an individual deployment: one environment, one agreed route, tested on the real provider before handover.

01

Call flows

Check the route before you deploy it.

Connect the incoming number, business hours, recording, prompts, voice menus, queues, ring groups, extensions and voicemail in one graph. Validation stops an unfinished route before deployment.

  • 01Exact path preview and 10-version history
  • 02Listen to the prompt at every choice point
  • 03Simulate with a date, queue result and menu digit
Discuss your deployment

The first step is a short message through the form. No SIP passwords, no commitment. We reply within one working day.

Route simulation

Set the situation and see where the call goes.

Choose when the customer calls, what they pick in the menu and whether anyone is available. The route redraws to show where the call really ends.

When does the customer call?

What do they pick in the menu?

Queue

  1. 01 StartCompany number
  2. 02 Business hoursDuring business hours
  3. 03 IVR menuSales queue
  4. 04 QueueSomeone is available
  5. 05 EndingEmployee workspace

ResultRoute: Company number → During business hours → Sales queue → Someone is available → Employee workspace. The call reaches an available employee who sees the caller context and saves a note.

An example scenario. You simulate the real route in the panel with a date, queue result and menu digit.

All outcomes
All outcomes
WhenMenuQueueEnding
After hoursAfter-hours announcementSkippedVoicemail
During business hours1 · SalesSomeone is availableEmployee workspace
During business hours1 · SalesEveryone is busyCallback status
During business hours2 · ServiceSomeone is availableEmployee workspace
During business hours2 · ServiceEveryone is busyCallback status
During business hoursNo choiceSomeone is availableEmployee workspace
During business hoursNo choiceEveryone is busyCallback status
02

Calls and results

History, recordings and statistics in one module.

Administrators see calls, waiting times, queue and employee results. Recordings are played through a protected API without exposing server paths.

Who sees what
Who sees whatAdministratorEmployee
Call historyFull history with filtersOwn calls
RecordingsPlayback through a protected APINo access
Queue and employee resultsCompany, queues, peopleOwn queue
Callback statusMarking and reviewVisible during the call
Recording retentionSettings and CSV exportNo access
Contacts and notesShared contact bookCaller context and note
An employee handling a PBXCenter call on a laptop with a headset
Employee workspace: a browser WebRTC phone, the queue, caller context and a note.
03

Employee workspace

Answer calls on a laptop with a headset.

Employees sign in with their own account, set availability, handle the queue and save notes. They never receive administrator credentials or a reusable SIP password.

  • 01Own account, availability and queue in the browser
  • 02Caller context and a note on every call
  • 03A short-lived WebRTC session instead of a SIP password

Individual deployment

From requirements analysis to a controlled launch.

PBXCenter is not a self-service product created through this website. A launch requires a SIP provider, numbers, teams and agreed handling rules; we use them to prepare and verify an isolated environment.

  1. 1

    We learn your requirements

    We define the SIP provider, numbers, teams, queues, working hours, announcements and security requirements.

  2. 2

    We prepare the phone system

    We launch the customer's isolated environment and configure the domain, phones, call flows, recording and backups.

  3. 3

    We test and hand it over

    We verify the agreed calls through the provider route, train the team and hand over the customer's PBXCenter panel after testing.

What you receive after deployment

An isolated environment, configured and verified. Not an account you set up yourself.

  1. 01Your own PBXCenter environment with your domain and TLS certificate.
  2. 02Numbers, business hours, IVR and queues arranged into a call flow and tested on the provider route.
  3. 03An administrator panel with separate roles for configuration, calls, devices, employees and maintenance.
  4. 04Employee workspaces with a browser phone, availability, queue, caller context and a note.
  5. 05Recordings with a set retention policy, played only by an authorized account.
  6. 06A backup policy and a restore test as part of the handover.
  7. 07Training for the administrator and the team on the panel and the workspace.
  8. 08A handover record: what was tested, who owns what, what remains open.

What we need from you

  • Number count and provider
  • Teams and working hours
  • The main route: what should happen from ring to answer
  • Devices: browser and headset, IP phones, or both

Who this is not for

PBXCenter is not for you if you need an account switched on today through a form, chat and SMS in one inbox, or a predictive dialer. We do not promise those today.

Discuss your deployment

The first step is a short message through the form. No SIP passwords, no commitment. You receive the scope in writing before any work starts.

Frequently asked questions

Start with facts. Then decide on the deployment.

Direct answers to the questions companies ask when choosing a business phone system.

01

What is a VoIP phone system for a company?

It is a system that handles calls over an IP network and routes them according to company rules. PBXCenter combines a SIP provider, IVR, queues, extensions, recordings and reports with administrator and employee workspaces.

02

How are pricing and deployment determined?

We do not publish a universal package because the number of lines, teams, devices, flows and infrastructure needs differs between companies. After a conversation, we define the scope in writing, the environment, tests and handover terms.

03

Does PBXCenter work with a SIP provider and existing numbers?

PBXCenter uses SIP provider accounts and supports multiple DID numbers. We verify provider compatibility, numbers and routing during analysis and testing before handover.

04

How long does deployment take?

The schedule depends on the readiness of the provider, numbers, domain, network, devices and the number of call flows. After the scope analysis we name a realistic schedule. We do not promise one date for every company.

05

Can employees answer calls in the browser?

Yes. The employee workspace includes a WebRTC phone, availability, queues, caller context and notes. Employees do not receive a reusable SIP password or server administration access.

06

Is this a finished product?

The voice core is functionally complete and is going through tests with a real provider, hardware and a restore procedure. The roadmap page separates what works, what is in pilot and what is only planned.

Have another question? Ask it in your first message.

Secure from first launch

Secrets stay on the system. Permissions stay under control.

PBXCenter separates administrators, employees, phones and technical accounts. Sensitive operations have distinct permissions, while call flows and firewall rules are checked before they are applied.

  • No default passwords or test accounts in production

  • Short-lived WebRTC session data instead of reusable employee SIP passwords

  • Recordings played through a protected API, every access logged

  • Risk preview and automatic rollback of a failed firewall change

  • Backups, restore and updates from the panel

  • Signed HTTPS webhooks to company systems

Deployment for your company

Every call to the right person. Let us start with how you answer today.

Write a few sentences about numbers, teams and working hours. We come back with questions and a process map, not a slide deck.

Discuss your deployment

The first step is a short message through the form. No SIP passwords, no commitment. We reply within one working day.